Never allow a candle to burn unattended. Keep away from objects that can catch fire. Burn your candle within sight and beyond the reach of children and pets.
Please read instructions for use prior to lighting:
Trim wicks to 1/4" prior to each lighting. Do not allow wick trimmings to accumulate in wax pool. Do not allow water or any other liquids or foreign substances to accumulate atop candle. Place candle on temperature safe / non-flammable surface. Container will be hot when candle is lit and shortly thereafter. Allow candle to cool completely before moving. Keep candle away from drafts. For best results, burn candle no less than 1 hour and no more than 3 hours at a time. Discontinue use when 1/2" of wax remains. Always leave at least 10cm between burning candles.
This is meant to keep you and your loved ones safe. Candles are, after all, lit on fire, so attention is required. Take a look, as there may be some details of which you are not aware. Did you know, for instance, that if water or other foreign liquids enter the wax pool, they can cause combustion and other serious issues?
We ask you to discontinue use before the very end so that you don’t forget and have a very hot object that may burn your nightstand.
View the disclaimer here
Environmental & Sustainability Policy
A fragrance company built for the 21st Century, Joya is devoted to providing exceptional quality with respect to its product offerings, service and commitment to a healthful lifestyle. We aim to operate in compliance with all applicable environmental legislation and employ best practices in all we do.
In order to meet our sustainability objectives, Joya employees, associates and affiliates will:
— Comply with the regulatory requirements relevant to our business practices.
— Source high quality, safe and—whenever possible—local raw materials to be used in finished products.
— Pursue partnerships that encourage a change in the fragrance industry’s supply chain toward more environmentally-friendly ingredients.
— Reduce Greenhouse emissions.
— Protect water and soil resources.
— Reduce waste through re-use, upcycling, and purchase materials made with recycled content.
The company’s ethos involves transparency with respect to raw material selection. We urge current and prospective clients and suppliers to consider the most sustainable options at their disposal. We always communicate our policy to clients and the public and strive for continued improvement and impact.
Each item we produce is made by hand and requires several of those hands throughout the process. For this reason, orders are processed and shipped from Brooklyn, NY within 2-3 business days. We cannot guarantee a date of arrival with our free shipping option and orders typically take 1-7 business days to arrive once processed and shipped. Please note that our studio is closed on the weekends. Any orders made on Saturday or Sunday will be processed the following business day (Monday) and shipped out the following day after (Tuesday) unless an expedited shipping service is selected.
If a certain raw material is out of stock, that will delay production of your item, we will notify you by email.
We know you are eager to receive your product, and we work diligently to make it happen.
For candles poured into containers, we use a base of over 50% domestic soy with elements of domestic paraffin, beeswax and mineral oil. This proprietary blend offers what we find to be the best combination of performance and sustainability available, and new blends are constantly in development.
For unscented raw wax candles, we utilize certified organic beeswax.
For perfume oil, we have selected a base of locally-sourced isopropyl myristate, which is the ester of isopropanol and myristic acid. This material’s odor does not interfere with the profile of our fragrances, and it has exceptional moisturizing properties. It is thoroughly tested and regulated.
For soap, we emulate the classic Italian style: Only saponified olive, coconut, palm, fragrance and essential oils are utilized. This is a beautiful, excessively lather-y blend.
Our decisions are based on how finished products perform and how our materials and suppliers affect the global supply chain.
The wicks we use are generally 100% cotton. What varies is the kind of braid, the thickness, the length. Since they are cotton, these wicks will occasionally grow large or develop into a kind of mushroom-looking form. This often happens if the candle has been burning quite awhile, is in a draft (by a window, fan or air conditioner), or if the user has forgotten to trim the wick before re-lighting. Trimming the wick is pretty easy. You don’t need a device—just a cloth or tissue to pull off the excess (while unlit and cool, of course). This will also cause the flame to be smaller and the candle to last longer.
On rare occasions, we use wooden wicks, which are domestically sourced and crackle like a fireplace.
You may sometimes witness what you feel to be an irregular amount of smoke being emitted when lit or soot (carbon) adhering to the inside walls of your candle container. This is usually an easy fix. Again, be sure your candle is nowhere near a draft. If it persists, extinguish the candle and make sure the wick, once cool, has been trimmed.
In a candle, the heat of the flame melts the wax, which is brought up by the wick. When it enters the bottom of the flame the wax evaporates, and pyrolysis (transformation into gas and tiny particles) begins. The gas should be consumed, which should, in turn, generate enough energy to raise the soot to incandescence so that it can be oxidized. If the combustion is incomplete, sooting can occur. And this can almost always be traced back to that draft or a wick that is too large.
Adhesion is purely an aesthetic issue, not the sign of a good or bad candle. The performance of a candle with perceived “air pockets” will be exactly the same as one without.
The most likely time for you to spot these adhesion issues in a candle is during the cold weather months. When water freezes, it expands in volume. Wax is exactly the opposite. When liquid wax cools, it retracts.
In the pouring process, the top of the candle that is exposed to air cools down first, and you will note the appearance of a small "valley" as the wax retracts to the center of the candle. The glass, which is hot, keeps the heat for awhile and then allows the liquid wax to cool down as a mass.
If we cool down the candle slowly, the mass will shrink progressively and pull the top down, increasing the "valley" while staying attached to the walls of the glass. Voila: A perfect-looking candle.
However, when cooling the wax, if the candle is exposed to cold, the mass of liquid wax will often not cool evenly. One side will shrink faster, creating the possibility of "pull away" or "air pockets." The same happens if you speed up the cool-down process by exposing the candle to cold air or if the candle is simply “shocked” while being exposed to a sudden and substantial change in temperature.
Occasionally, candles will discolor over time—either due to exposure to light or because of a reaction between raw materials in the oil or wax and the heat of the flame. We take time to study the levels of all our components and test for compatibility. But, should you notice any changes in color, don’t worry—the performance of the candle will not be impacted.
The liquid porcelain slip we use for casting candle, perfume and diffuser vessels and soap trays is blended in Upstate New York. We mix this with a variety of stains to achieve certain colorways. Any extraneous pieces removed in cutting or cleaning—as well as any unfired pieces that do not meet our QC standards—are recycled into our own black porcelain slip.
Containers are made of up to 50% pre-consumer recycled glass and are 100% recyclable. When decorated, they are sprayed in the Midwest with paints that do not contain BPA or any heavy metals and are compliant with the California Proposition 65 guidelines, making them safe for food contact. All silk-screening is done in nearby Woodside, Queens. All multi-colored heat transfer artwork is applied by hand and fired in kilns at our studio.
Our set up box packaging is made in Rhode Island at an ISO-9001 certified and FSC certified facility. Chipboard used for the box is produced in Philadelphia by transforming paper waste (recycled newspaper, folding cartons, cardboard) and is 100% recycled and 100% recyclable.
Bales of recycled paper are fed into a hydrapulper, which converts solid paper into pulp. Superheated water creates a kind of soup out of the paper solids. Then, using a centrifugal action, the pulp is cleaned for contaminating particles of metal, glass, plastic, and otherwise. From there, the pulp is subjected to further cleaning and is built up into several piles of thickness per the specific grade of chipboard (in this case, a double walled “perfect edge”) being produced. Finally, the brand new solid material is dried, pressed, and cut into sheets of premium, durable chipboard used for sustainable packaging materials.
Paper wrap is acid free, carbon-free and pH neutral. Coating facility runs on 100% natural gas, reducing emissions, while a proprietary water treatment facility filters out impurities and returns clean water to the community. All paper waste is recycled, and coating waste is qualified for composting.
The purpose of designing and producing beautiful vessels for our products is to enhance the experience for our customers. Perfumes and candles aren’t solving the world’s problems, but if they are providing delight, serenity or joy—or all of the above—even for a moment, that makes us feel good.
If you plan to repurpose any of these containers into cups, bud vases, anything—you are doing exactly what we hoped you would.
There are a number of reasons you might notice soot (carbon) on the inside of the candle container. Chiefly among those is failure to trim the wick to its optimal length (1/4 inch) before relighting or leaving in range of a draft or air flow. This is generally exacerbated once the candle is nearing the end of its life and the net volume of wax is low and harder to access by hand.
Once your candle is finished, and the vessel is ready to be repurposed, we recommend using a dry tissue, towel or rag and wiping the soot off by hand. You should discard this tissue or rag, so using a dish brush is not advisable. After this process—once the soot has been removed—a hand-wash in soapy water to remove last elements of excess should do the trick. For candles that have stubborn pieces of wax remaining, leaving the container in a freezer overnight usually encourages the wax to shrink and ultimately pop out. Any metal wick stabilizers should also pop out without issue.