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FAQ

Underneath all of our candles you will see one of these:

This is meant to keep you and your loved ones safe. Candles are, after all, lit on fire, so attention is required. Take a look, as there may be some details of which you are not aware. Did you know, for instance, that if water or other foreign liquids enter the wax pool, they can cause combustion and other serious issues?

We ask you to discontinue use before the very end so that you don’t forget and have a very hot object that may burn your nightstand.

 

WICK DETAILS

Every wick we use is 100% cotton. What varies is the kind of braid, the thickness, the length. Since they are cotton, these wicks will occasionally grow large or develop into a kind of mushroom-looking form. This often happens if the candle has been burning quite awhile, is in a draft (by a window, fan or air conditioner), or if the user has forgotten to trim the wick before re-lighting. Trimming the wick is pretty easy. You don’t need a device—just a cloth or tissue to pull of the excess (while unlit and cool, of course). This will also cause the flame to be smaller and the candle to last longer.

 

SOOT

There are no impurities in our candles, but you may sometime witness what you feel to be an irregular amount of smoke being emitted when lit. This is usually an easy fix. Again, be sure your candle is nowhere near a draft. If it persists, extinguish the candle and make sure the wick, once cool, has been trimmed.

In a candle, the heat of the flame melts the wax, which is brought up by the wick. When it enters the bottom of the flame the wax evaporates, and pyrolysis (transformation into gas and tiny particles) begins. The gas should be consumed, which should, in turn, generate enough energy to raise the soot to incandescence so that it can be oxidized. If the combustion is incomplete, sooting can occur. And this can almost always be traced back to that draft or a wick that is too large.

 

AIR POCKETS

Adhesion is purely an aesthetic issue, not the sign of a good or bad candle. The performance of a candle with perceived “air pockets” will be exactly the same as one without.

The most likely time for you to spot these adhesion issues in a candle is during the cold weather months. When water freezes, it expands in volume. Wax is exactly the opposite. When liquid wax cools down, it retracts.

In the pouring process, the top of the candle that is exposed to air cools down first, and you will note the appearance of a small "valley" as the wax retracts to the center of the candle. The glass, which is hot, keeps the heat for awhile and then allows the liquid wax to cool down as a mass.

If we cool down the candle very slowly, the mass will shrink progressively and pull the top down, increasing the "valley" while staying attached to the walls of the glass. Voila: You get a perfect-looking candle.

However, when cooling the wax, if the candle is exposed to the cold, the mass of liquid wax will often not cool evenly. One side will shrink faster, creating the possibility of "pull away" or "air pockets." The same happens if you speed up the cool-down process by exposing the candle to cold air or if the candle is simply “shocked” while being exposed to a sudden and substantial change in temperature.

Again, the candle performs the same either way, and beauty is in the eye of the beholder.

 

DISCOLORATION

Occasionally, candles will discolor over time—either due to exposure to light or because of a reaction between natural materials in the oil or wax and the heat of the flame. We take time to study the levels of all our components and test for compatibility. But, should you notice any changes in color, don’t worry—the performance of the candle will not be impacted.

 

OVER TIME

We are often asked if a candle will lose its scent over time or the more one uses it. The practical answer is: No, performance-wise, it should not become weaker. Only the top will "lose" its fragrance throw.

Technical answer: Neither a solid nor liquid burns. What burns is gas. So, everything depends on the volatility of the fragrance (oil) in the candle. The good news is that everything we produce is thoroughly tested, and we will only use ingredients that are as well.

The top layer of a candle poured into a container is exposed to air, so it may seem to lose its scent, but this can be repaired by giving it a rub or lighting it and letting the surface of the candle become molten. In the manufacturing process, the fragrance is evenly distributed throughout the wax, so the stuff buried under the top layer should be (relatively) good as new each time you re-light.

 

LEAD-TIME

Each item we produce is made by hand and requires several of those hands throughout the process. For this reason, we ask for your patience and to allow for 3-5 business days of preparation before shipping. We are often able to ship sooner, but this is not Amazon, for better or worse. If a certain raw material is out of stock that will delay production of your item, we will notify you by email. We know you are eager to receive your product, and we work diligently to make it happen.

 

ENVIRONMENTAL & SUSTAINABILITY POLICY

A fragrance house for the 21st Century, Joya is devoted to providing exceptional quality with respect to its product offerings, service and commitment to a sustainable lifestyle and healthful planet. We strive to operate in compliance with all applicable environmental legislation and employ environmental practices in all we do.

In order to meet our sustainability objectives, Joya employees, associates and affiliates will:

  • Comply with the regulatory requirements relevant to our business practices.
  • Source high quality, sustainable and—whenever possible—local raw materials to be used in finished products.
  • Pursue partnerships that encourage a change in the fragrance industry’s supply chain toward more environmentally-friendly ingredients.
  • Reduce Greenhouse emissions.
  • Protect water and soil resources.
  • Reduce waste through re-use, upcycling, and purchase materials made with recycled content.

A significant part of the company’s ethos has involved transparency with respect to raw materials and urging current and prospective clients to consider the most sustainable options at our disposal. We always communicate our policy to clients and the public and strive for continued improvement and impact.

 

BASES

For candles poured into containers, we typically utilize a blend of domestic soy, vegetable oil and beeswax with fragrance and essential oils. This proprietary mix offers what we find to be the best combination of performance and sustainability available.

For unscented raw wax or molded candles, we utilize certified organic beeswax.

For scented raw wax or molded candles, we utilize a domestic paraffin with fragrance and essential oils.

For perfume oil, we have selected a base of locally-sourced isopropyl myristate, which is the ester of isopropanol and myristic acid. This material’s odor does not interfere with the profile of our fragrances, and it has exceptional moisturizing properties. It is also thoroughly tested and regulated.

For soap, we emulate the classic Italian style: Only saponified olive, coconut, palm, fragrance and essential oils are utilized. This is a beautiful, excessively lather-y blend.

The porcelain slip or clay is sourced exclusively from New York State.

Our decisions are, again, based on how the finished product performs and how our supplies and suppliers affect the global supply chain. We do what we feel is best but are constantly experimenting and always want to be better—and would be happy to entertain your suggestions.

 

REPURPOSE

The purpose of designing and producing beautiful vessels for our products is to enhance the experience for our customers. Perfumes and candles aren’t solving the world’s problems, but if they are providing delight, serenity or joy—or all of the above—even for a moment, that makes us feel good.

If you plan to repurpose any of these containers into cups, bud vases, anything—you are doing exactly what we hoped you would. Generally a thorough hand-wash in soapy water will do the trick. For candles that have stubborn pieces of wax remaining, please try leaving them in a freezer overnight.

 

DISCONTINUED

If you find that an item you have fallen in love with is not available on our site, don’t worry. Please send us a note at info@joyastudio.com, and we will see what we can do. ;)